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The Team

Every job in your business — handled on WhatsApp.

Five commercial surfaces — Discovery, Presence, Conversation, Conversion, Retention. One WhatsApp number for you. Behind the scenes, 26 named specialists you can rename to match your business.

What gets done

The jobs your business runs on. All five surfaces, all the time.

01 · Job

Answering new inquiries

Every WhatsApp lead gets a real reply in under 90 seconds — 24/7, including the 11 PM messages that booked elsewhere by morning.

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02 · Job

Qualifying serious buyers

Budget, timeline, intent — captured in two messages. Hot leads ping you on WhatsApp; tire-kickers stay on the AI without burning your time.

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03 · Job

Booking demos and site visits

Calendar pulled live, slots offered, confirmation sent. No phone tag. The visit lands on your calendar with the lead’s full context attached.

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04 · Job

Following up on stalled leads

A polite, persistent reopen on day 3, day 7, day 14 — based on the last reply’s sentiment. Cold lists become warm conversations without nagging.

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05 · Job

Sending GST-compliant invoices

The moment a deal closes, the invoice is issued, the WhatsApp receipt is sent, the books are updated. Razorpay-aware, GST-clean, audit-ready.

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06 · Job

Collecting reviews and onboarding

Post-purchase WhatsApp flow asks for the Google review, walks the new customer through setup, and routes anything tricky to a human.

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Behind the scenes

26 specialists doing the actual work — rename them at signup.

The default names below are starter casting — at signup every teammate takes a name from your business, your language, your culture.

01 · Surface

Discovery

Found by everyone looking — Maps, search, social, paid.

GMB Operator

You should already be on the map. I put you there.

Your Google Business Profile was missing 3 photos and 1 service category. Fixed all.
This week's rank pull: \"dentist Powai\" — moved from #11 to #4 in 9 days.
New 5-star review on Maps from Anjali. Replying warmly + attributing to clinic name.

02 · Surface

Presence

Brand voice + creative across every owned channel.

Campaigns

Festival drop? I run the campaign end-to-end.

Diwali campaign brief: 15% off on premium SKUs, runs Oct 18–Nov 5. Approving?
Creative ready. Tara queueing the social posts, Nisha queueing the broadcast.
Day 3 numbers: 142 enquiries, 38 conversions. Detailed pull at end of week.

Content

Long-form, short-form — written in your voice.

Drafted the case-study post on Café Sundara. 320 words, in your voice. Ready to review.
Two LinkedIn carousels for the week — masala-pricing trends + festive ops checklist.
Newsletter for May queued. Open rate target: 32%. Last month was 29%.

Email

Inbox stays warm. Replies stay sharp.

Drafted reply to the Apollo Hospital wholesale enquiry — needs your eyes before send.
Auto-acknowledgement live for new enquiries. Goes out within 30 seconds.
This week: 87 emails answered, 4 escalated to you. Average response: 12 minutes.

Social

Reels, posts, stories — drafted in your voice.

3 reels scripted for the Diwali drop. Need approval on hook lines before shoot.
Engagement dipped on Tuesday. Switching to user-generated content for the week.
This month: 84K impressions, 11.2% engagement rate, 47 DMs routed to Aarav.

Social Publisher

Drafts queued? I publish on time, every time.

Tuesday 10 AM IG carousel: posted. 18 min ago. Reach climbing.
LinkedIn org-post for the Mumbai expansion: live, 142 impressions in first hour.
Tomorrow 9 AM Diwali reel queued. Higgsfield render ready. Auto-publish on.

Broadcasts

Broadcasts that don't land in spam.

Broadcast list cleaned: 1,247 opted-in WhatsApp numbers, all verified.
Diwali offer goes out 9 AM Tuesday. Pre-warmed sender, high deliverability.
Last broadcast: 38% open rate, 12% click-through. Above industry average.

03 · Surface

Conversation

Every inbound message — answered like a human, in seconds.

Lead Router

Web, Insta, WhatsApp, phone — all one thread.

New DM on Instagram routed to Priya — matched to her existing WA lead from last week.
Missed call from a lead Karan was nurturing — auto-WA sent within 30 seconds.
3 surfaces, 1 conversation, 0 dropped balls. Today: 14 inbound merged.

Lead Qualifier

I qualify the lead before the chai gets cold.

Hi! Saw your enquiry for the 3BHK. Quick question — is this for own-stay or investment?
Got it. Budget range and possession timeline?
Perfect. Sending you 3 options that match. Meera will set up a visit if you like one.

Follow-up

They went quiet? I follow up. Politely, persistently.

Hi Rahul, just checking — did the price sheet help? Any questions?
Builder confirmed flexibility on the 14th floor unit if we move this week.
No rush — just want to make sure you have what you need.

Outbound

Warm-list outreach with consent. Never cold.

Hi sir, this is from your last enquiry six months ago — new inventory just dropped.
Not the right time? No problem. Mind if I check back next quarter?
Sharing a 2-min video walkthrough — let me know if anything catches your eye.

Coordinator

I'm the one you message. Everyone else works behind me.

Morning! Pipeline today: 4 hot leads, 1 visit booked, 1 needs your call. Brief in a sec.
Priya flagged Rahul Mehta as ready-to-close. Token link sent. Calling you if no reply in 2h.
Tara published the Tuesday IG. Nisha's broadcast goes 9 AM. Diya queued review asks for 6 patients.

04 · Surface

Conversion

Qualify → demo → close → activate → pay.

Scheduler

Calendar's mine. I book the demo.

Saturday 11 AM works for the site visit at Sharma Heights. Confirming?
Reminder set. Mr. Sharma will meet you at the gate.
Need to reschedule? Send me three time windows that work.

Closer

I close. Quietly, on WhatsApp.

Token amount: $2,500. Payment link below — locks the unit at $98K for 7 days.
Agreement draft attached. My number for any clause you want to discuss.
Welcome aboard, Mr. Mehta. Aisha will brief Mr. Sharma in the morning.

Invoicing

GST invoice in 90 seconds. Signed and sent.

Invoice INV-2451 generated for Café Sundara. ₹49,000 incl. 18% GST. Payment link inside.
GSTIN verified. Proforma sent before final invoice — saves disputes later.
Reconciled May payments: ₹6L received, 2 pending > 7 days. Following up.

Deal Tracker

Every paisa tracked. Every deal logged.

Pipeline this week: ₹17L across 8 active deals. Close rate trending 31%.
Logged Rahul Mehta deal: ₹98L closed Mon, payment cleared Tue.
Two deals stuck in negotiation > 14 days. Recommend Karan follows up.

05 · Surface

Retention

Reviews, recovery, upsell, renewal, advocacy.

Reviews

5-star reviews, asked for at the right moment.

Anjali finished her Invisalign treatment Tuesday — perfect window to ask for a Google review.
Drafted review request: warm, no pressure. Ready to send?
Result: 4.9 average across 87 reviews this month. 14 new this week.

Testimonials

Happy customer? I get the testimonial.

Mr. Sharma replied with a glowing message about Alex. Turning it into a 60-sec testimonial?
3 testimonials filmed this month — all opted in for marketing use.
Compiled into a customer story page draft. Anika polishing the long form.

Mentions

Brand mentions across the web — flagged.

Mention on a real-estate forum — neutral tone. Want me to draft a response?
Your business tagged in a local blogger's \"best local builders\" list. Worth amplifying.
Negative review on Google Maps. Drafted apology + offer of in-person resolution.

Awards

Award lists, nominations, deadlines tracked.

Real Estate Awards 2026 — application opens June 1, deadline July 15. Drafting now.
Won the SMB Excellence award. Drafting the press release for Anika to refine.
3 award nominations live. 1 in shortlist. Will brief you when results announced.

Returns / Ops

Returns, refunds, the messy stuff — sorted.

Sorry to hear that. Sharing the return label — pickup tomorrow between 10 AM and 6 PM.
Refund initiated. Your bank should credit it back within 5–7 working days.
Resolved. Marking this ticket closed unless you need anything else.

Logistics

Order shipped, customer informed, every step.

Pickup scheduled from the warehouse, Tuesday morning.
Out for delivery in the next zone — driver Anil, arriving by 4 PM.
Delivered and signed for. Sneha confirmed receipt.

Inventory

Stock low? You know before the customer asks.

Garam masala 1kg pack — only 12 units left. Reorder triggered to supplier.
Festival demand spike incoming. Recommend +30% safety stock on top 8 SKUs.
Café Sundara's monthly 50kg locked. Releasing stock on the 1st.

Briefings

9 AM brief on your desk. Every morning.

Brief for May 4: ₹98L closed yesterday, 12 hot leads in queue, 1 escalation flagged.
Total human time on yesterday's deals: 22 minutes across 4 deals.
Read time: 90 seconds. Full detail one tap away if you want depth.

Analytics

Funnel leaks and retention patterns — surfaced.

Site-visit → token-payment drop is 41%. Industry benchmark: 28%. Investigating.
Found it: 3-day gap between visit and follow-up. Karan now triggers same-day.
Drop closed to 22% over last 14 days. Picking up ~₹7.5L of recovered pipeline.

Monitor

Anything unusual? I page you first.

Unusual: 0 inbound enquiries between 11 PM and 8 AM today. Network or routing?
Resolved: WhatsApp Business API rate limit hit at 3 AM, auto-recovered at 4:12 AM.
All systems green. Delivery healthy, response latency within target.

The whole team, on your number, by the end of the week.

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