Terms & Conditions

1. Acceptance of Terms

By accessing or using Niyog AI (the "Service"), you agree to be bound by these Terms and Conditions. If you do not agree, do not use the Service. Niyog AI is operated by Webrise Solution ("Company", "we", "us").

2. Description of Service

Niyog AI provides an AI-powered platform of 22 agents for real estate businesses, accessible via WhatsApp. The platform includes lead capture, lead qualification, follow-up automation, scheduling, reporting, and other business automation features.

3. Account Registration

To use the Service, you must:

• Be at least 18 years of age
• Provide accurate and complete information during onboarding
• Own or have legal authority to use the WhatsApp Business number provided
• Maintain the security of your account credentials

4. Subscription and Payments

• Subscriptions are billed monthly or annually in advance.
• Prices are in Indian Rupees (INR) and include applicable taxes.
• GST invoices are provided with every payment.
• Payments are non-refundable except as stated in our Refund Policy.
• Failure to pay will result in service suspension after a 7-day grace period.
• We reserve the right to change pricing with 30 days' notice.

5. Acceptable Use

You agree not to use the Service to:

• Send spam, unsolicited messages, or messages to non-opted-in contacts
• Violate WhatsApp's Terms of Service or Meta's Business Policies
• Engage in fraudulent, deceptive, or misleading real estate practices
• Infringe on any third party's intellectual property rights
• Transmit malicious code or attempt to compromise our systems
• Resell or sublicense the Service without written permission

6. WhatsApp Compliance

You are solely responsible for ensuring all WhatsApp messages sent via Niyog AI comply with Meta's WhatsApp Business Policy, including maintaining opt-in records from your contacts. Violations that result in your WhatsApp number being banned are not grounds for a refund.

7. AI and Automation Disclaimer

Niyog AI uses artificial intelligence to generate automated messages and responses. While we strive for accuracy, AI-generated content may occasionally contain errors. You are responsible for reviewing agent behaviour during the onboarding period and reporting any issues promptly. We are not liable for business outcomes resulting from AI-generated communications.

8. Uptime and Service Availability

We target 99.5% monthly uptime for the core platform. Scheduled maintenance will be announced with 24 hours' notice where possible. Unplanned downtime does not entitle subscribers to refunds unless it exceeds 72 continuous hours in a single month.

9. Intellectual Property

All software, algorithms, designs, and content comprising the Niyog AI platform are the intellectual property of Webrise Solution. You retain ownership of your lead data and business data. By using the Service, you grant us a limited licence to process your data to provide the Service.

10. Limitation of Liability

To the maximum extent permitted by Indian law, Webrise Solution's total liability to you for any claim arising from the Service shall not exceed the fees paid by you in the 3 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.

11. Termination

You may cancel your subscription at any time from your account settings or by contacting us. We may suspend or terminate accounts that violate these Terms, with or without notice depending on severity. Upon termination, your data is retained for 30 days then permanently deleted.

12. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of India.

13. Contact

For legal queries, contact us at hello@niyogai.com. Webrise Solution, India.