Privacy Policy — Niyog AI

1. Who we are

Niyog AI is a product of Webrise Solution, an Udyam Registered company based in India. References to "we", "us", or "our" in this policy refer to Webrise Solution / Niyog AI. Our contact email is hello@niyogai.com.

2. Information we collect

When you use Niyog AI, we collect the following types of information:

Contact information: Name, phone number, email address provided when signing up, booking a demo, or contacting us.
Business information: Company name, city, lead volumes, and other details you provide to configure your agents.
Usage data: How you interact with the platform, agent activity logs, message counts, and feature usage.
Lead data: Information about your leads processed by Niyog AI agents — name, phone, budget, and property preferences.
Payment data: We do not store card details. Payments are processed by Razorpay, which has its own privacy policy.
WhatsApp messages: Conversation logs between Alex and your leads, stored to power follow-up sequences and reports.

3. How we use your information

To provide and operate the Niyog AI platform
To send automated WhatsApp messages on your behalf to your leads
To generate business reports and analytics for your account
To send you service-related notifications (billing, downtime, updates)
To improve our AI models and agent performance
To comply with legal obligations

We do not sell your data. We do not use your lead data for advertising.

4. Data storage and security

All data is stored on servers located within India. We use industry-standard encryption (TLS 1.3 in transit, AES-256 at rest). Access to customer data is restricted to authorised Niyog AI team members only.

5. WhatsApp and Meta

We use the official WhatsApp Business API through an approved Business Solution Provider. Message templates sent to your leads are reviewed by Meta before activation. We comply with WhatsApp's Business Policy and Commerce Policy. Your leads' WhatsApp data is subject to Meta's Privacy Policy in addition to ours.

6. Data retention

We retain your account data for the duration of your subscription plus 30 days after cancellation, after which it is permanently deleted. You can request earlier deletion by contacting us at hello@niyogai.com.

7. Your rights

Under applicable Indian law and as a courtesy, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal obligations)
Withdraw consent for data processing

To exercise these rights, email us at hello@niyogai.com.

8. Cookies

Our website uses essential cookies for session management and analytics cookies (via a privacy-respecting analytics provider). No tracking cookies are used for advertising.

9. Third-party services

We use the following third-party services that may process your data:

Anthropic (Claude AI — for powering Alex conversations)
Meta / WhatsApp Business API
Razorpay (payment processing)
Vercel (website hosting)
n8n (workflow automation, self-hosted in India)

10. Changes to this policy

We may update this policy from time to time. Material changes will be communicated via email or WhatsApp to active subscribers at least 7 days before taking effect.

11. Contact

For privacy-related questions, contact us at hello@niyogai.com or on WhatsApp at +91 99999 99999. Webrise Solution, India.